Fabryka toreb outdoorowych · Certyfikat BSCI · Ponad 650 pracowników

[email protected]

+86 18065330930

08:00-21:00

FAQ Category: QUALITY AND AFTER SALE

claims process for defective custom bags

If I find defective items in my shipment, what is the claims process for defective custom bags and compensation?

manufacturing defect in custom bags

How do you define a “manufacturing defect in custom bags” versus “normal wear and tear”?

defect rate policy for custom bags

What is your defect rate policy for custom bags if the defect rate exceeds the agreed-upon percentage?

standard warranty period

What is the standard warranty period for custom bags, and what does it cover?

cooperate with external inspectors for custom bags

How We Cooperate with External Inspectors for Custom Bags

Third Party Inspection

Do you allow third party inspection companies (like V-Trust, QIMA, or SGS) to visit the factory before shipment?

lab test reports for restricted substances

Can you provide lab test reports for restricted substances (e.g., SGS/Intertek for phthalates, lead)?

fabric color fasten

How do you ensure fabric colors won’t fade or bleed over time?

functional tests performed on bags

What functional tests do you perform on the bags (e.g., load-bearing tests, zipper cycle tests, salt spray tests for hardware)?

Incoming Quality Control

Do you perform Incoming Quality Control (IQC) on raw materials before production begins?

FAQ Categories

Need a Custom Quote?

Send us your Tech Pack and get a detailed quote within 12 hours.

Ready to Start Your Project?

We would love to hear about your project and discuss how we can help. To schedule a meeting with our team, simply fill out the form in this section.

Request a Quick Quote