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FAQ Category: QUALITY AND AFTER SALE

If I find defective items in my shipment, what is the claims process for defective custom bags and compensation?

How do you define a “manufacturing defect in custom bags” versus “normal wear and tear”?

What is your defect rate policy for custom bags if the defect rate exceeds the agreed-upon percentage?

What is the standard warranty period for custom bags, and what does it cover?

How We Cooperate with External Inspectors for Custom Bags

Do you allow third party inspection companies (like V-Trust, QIMA, or SGS) to visit the factory before shipment?

Can you provide lab test reports for restricted substances (e.g., SGS/Intertek for phthalates, lead)?

How do you ensure fabric colors won’t fade or bleed over time?

What functional tests do you perform on the bags (e.g., load-bearing tests, zipper cycle tests, salt spray tests for hardware)?

Do you perform Incoming Quality Control (IQC) on raw materials before production begins?

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FAQ Category: QUALITY AND AFTER SALE

If I find defective items in my shipment, what is the claims process for defective custom bags and compensation?

How do you define a “manufacturing defect in custom bags” versus “normal wear and tear”?

What is your defect rate policy for custom bags if the defect rate exceeds the agreed-upon percentage?

What is the standard warranty period for custom bags, and what does it cover?

How We Cooperate with External Inspectors for Custom Bags

Do you allow third party inspection companies (like V-Trust, QIMA, or SGS) to visit the factory before shipment?

Can you provide lab test reports for restricted substances (e.g., SGS/Intertek for phthalates, lead)?

How do you ensure fabric colors won’t fade or bleed over time?

What functional tests do you perform on the bags (e.g., load-bearing tests, zipper cycle tests, salt spray tests for hardware)?

Do you perform Incoming Quality Control (IQC) on raw materials before production begins?

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FAQ Category: QUALITY AND AFTER SALE

FAQ-kategorier

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Er du klar til at gå i gang med dit projekt?

Få et hurtigt tilbud

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Anbefalet af over 500 virksomheder verden over | Dine oplysninger er i sikre hænder