If I find defective items in my shipment, what is the claims process for defective custom bags and compensation?

The claims process for defective custom bags follows a structured, contract-based protocol designed to protect your PO investment and maintain supply chain continuity. All claims must be formally initiated within 30 days of confirmed shipment receipt.

Step-by-Step Claims Process for Defective Custom Bags

Incoming Inspection & Documentation: Conduct a post-delivery QC check aligned with [AQL 2.5 Acceptable Quality Level standards]. Record defect classification, affected unit count, and photographic or video evidence per SKU.

Formal Claim Submission: Submit a written defect report referencing your PO number and Commercial Invoice to your designated account manager. See Supplier Quality Agreement Terms.

Root-Cause Analysis: The manufacturer’s QA team audits production logs and testing records to confirm manufacturing liability versus transit or handling damage.

Compensation Resolution (Post-Verification): Credit Note — Offset applied directly against the next production order.

Free Replacement — Defective quantity remanufactured at supplier’s cost.
Rework Reimbursement — Documented local repair costs covered for minor, field-repairable defects.

Actionable Advice
Establish Critical / Major / Minor defect classification tiers within your [internal link: Pre-Shipment Inspection Checklist] prior to bulk production sign-off. Em