{"id":3778,"date":"2026-04-23T12:07:59","date_gmt":"2026-04-23T12:07:59","guid":{"rendered":"https:\/\/loomibag.com\/?post_type=faq&#038;p=3778"},"modified":"2026-06-12T06:37:31","modified_gmt":"2026-06-12T06:37:31","slug":"claims-process-for-defective-custom-bags","status":"publish","type":"faq","link":"https:\/\/loomibag.com\/tr\/faq\/claims-process-for-defective-custom-bags\/","title":{"rendered":"If I find defective items in my shipment, what is the claims process for defective custom bags and compensation?"},"content":{"rendered":"\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1777024412041\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">If I find defective items in my shipment, what is the claims process for defective custom bags and compensation?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The <strong>claims process for defective custom bags<\/strong> follows a structured, contract-based protocol designed to protect your PO investment and maintain supply chain continuity. All claims must be formally initiated within <strong>30 days<\/strong> of confirmed shipment receipt.<\/p>\n<p>Step-by-Step Claims Process for Defective Custom Bags<\/p>\n<p><strong>Incoming Inspection &amp; Documentation:<\/strong> Conduct a post-delivery QC check aligned with [AQL 2.5 Acceptable Quality Level standards]. Record defect classification, affected unit count, and photographic or video evidence per SKU.<\/p>\n<p><strong>Formal Claim Submission:<\/strong> Submit a written defect report referencing your PO number and Commercial Invoice to your designated account manager. See <a href=\"https:\/\/loomibag.com\/faq_category\/quality-and-after-sale\/\">Supplier Quality Agreement Terms<\/a>.<\/p>\n<p><strong>Root-Cause Analysis:<\/strong> The manufacturer&#8217;s QA team audits production logs and testing records to confirm manufacturing liability versus transit or handling damage.<\/p>\n<p><strong>Compensation Resolution (Post-Verification):<\/strong> <strong>Credit Note<\/strong> \u2014 Offset applied directly against the next production order.<\/p>\n<p><strong>Free Replacement<\/strong> \u2014 Defective quantity remanufactured at supplier&#8217;s cost.<br \/><strong>Rework Reimbursement<\/strong> \u2014 Documented local repair costs covered for minor, field-repairable defects.<\/p>\n<p>Actionable Advice<br \/>Establish Critical \/ Major \/ Minor defect classification tiers within your [internal link: Pre-Shipment Inspection Checklist] <em>prior<\/em> to bulk production sign-off. Em<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"featured_media":3779,"template":"","faq_category":[105],"class_list":["post-3778","faq","type-faq","status-publish","has-post-thumbnail","hentry","faq_category-quality-and-after-sale"],"uagb_featured_image_src":{"full":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags.png",512,286,false],"thumbnail":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags-150x150.png",150,150,true],"medium":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags-300x168.png",300,168,true],"medium_large":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags.png",512,286,false],"large":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags.png",512,286,false],"1536x1536":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags.png",512,286,false],"2048x2048":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags.png",512,286,false],"trp-custom-language-flag":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags.png",18,10,false],"woocommerce_thumbnail":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags-300x286.png",300,286,true],"woocommerce_single":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags.png",512,286,false],"woocommerce_gallery_thumbnail":["https:\/\/loomibag.com\/wp-content\/uploads\/2026\/04\/claims-process-for-defective-custom-bags-100x100.png",100,100,true]},"uagb_author_info":{"display_name":"Lawrence","author_link":"https:\/\/loomibag.com\/tr\/author\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/loomibag.com\/tr\/wp-json\/wp\/v2\/faq\/3778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loomibag.com\/tr\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/loomibag.com\/tr\/wp-json\/wp\/v2\/types\/faq"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/loomibag.com\/tr\/wp-json\/wp\/v2\/media\/3779"}],"wp:attachment":[{"href":"https:\/\/loomibag.com\/tr\/wp-json\/wp\/v2\/media?parent=3778"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/loomibag.com\/tr\/wp-json\/wp\/v2\/faq_category?post=3778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}