What is the standard warranty period for custom bags, and what does it cover?

Den standard warranty period for custom bags is 12 months from the confirmed delivery date, reflecting our rigorous factory oversight and supply chain management protocols. Coverage is structured across three core manufacturing liability categories.

Standard Warranty Period for Custom Bags: Coverage Breakdown

1. Workmanship & Stitching: Unraveling stitching, misaligned seams, or faulty interior bindings that bypass final QC inspection

2. Hardware Reliability: Zipper, buckle, D-ring, or magnetic snap failure under normal use — all hardware undergoes pre-production fatigue testing per agreed specifications

3. Material Integrity: Abnormal degradation (peeling, cracking, color bleeding) across traditional textiles and eco-friendly materials (RPET, organic cotton), provided bags are used as intended

Warranty Exclusions
1. Normal wear and tear — see Manufacturing Defect vs. Wear and Tear Policy
2. Damage from extreme misuse or improper post-delivery storage
3. Transit or moisture damage, mitigated by ASTM D3951 Commercial Packaging Standards-compliant dispatch protocols

To initiate a warranty claim, reference your PO number and Submit a Warranty Claim to Our QA Team.

Actionable Advice
Before bulk production sign-off, explicitly document the 12-month warranty window and defect classification tiers within your supply agreement. Anchoring these terms to your Pre-Shipment Inspection Checklist creates an auditable liability framework that materially reduces ambiguity in post-delivery claim disputes across future production cycles.